Cancellation Policy

Advance Booking

A booking can be made simply by acknowledging that you are going to do the tour, payment can be made on the day of the tour. Please note: We are asking for you to email us immediately, if any changes to your plans. We will contact you the day before the tour. If no contact is made we will have to do the tour without you.

Online Payment Policy

When a cancellation is received, a deposit deduction made:

10% administrative fee is change for cancellation made 30 or more days in advanced.

20-30 days 60%  -::-  10-20 days 80% -::-  1-10 days 90% -::-  departure date or after 100% non-refundable

90% of the deposit will be refunded if tour (s) is not carried due to weather condition.

If any changes occur before you have booked, Ka’Wiil Tours will let you know at the time of booking. In rare cases changes may occur after time of booking. Most of these changes would be of a minor nature and have little effect on your tour package. Ka’Wiil Tours will inform you of these changes as soon as possible but will have no other liability to you.

If Ka’Wiil Tours have to make a significant change after booking, we will notify you as soon as possible. You may either:

a) Accept change and contract between us will be varied to incorporate change

b) Purchase an alternative available tour package from us at advertised price

c) Withdraw from booking completely in which case we will refund all monies being paid to us.

When you book a package tour with us you accept responsibility for the proper conduct of yourself and your party while on the tour. We reserve the right to terminate your package tour or that of any member of your party due to misconduct. If your actions or that of any other member of your party cause damage to the tour equipment or accommodations in which you are staying , you agree to fully indemnify us against any claim made against us or on behalf of the owners of such equipment and accommodations.

Ka’Wiil Tours accept full liability for the proper performance of our obligations under our agreement with you for the provision of your tour package. If you or any other member of your party suffers damage under our failure to perform under the obligations of our agreement with you for the provision of your tour package, we accept liability except in the following circumstances:

a) If the failure or improper performances is your fault or the fault of any member of your party

b) If the failure is the fault of someone else not connected with the provision of the services which make up the tour package we have confirmed with you

c) Any unusual and unforeseen circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been executed

d) Any event which we or the supplier of any service we incorporate, even with all due care could not foresee or forestal

Ka’Wiil Tours shall offer prompt general assistance to any client who through mishap suffers difficulty, illness, personal injury, loss or damage to personal items during their tour package dates with us. However Ka’Wiil Tours will not be liable for costs incurred from these mishaps and strongly recommend travel insurance for your trip to Belize.